At AUTO TATTOO we understand and know that, sometimes, you might need to return your purchase. Our returns policies are listed below. Please retain your proof of purchase. Simply follow the instructions below and we will do the rest.
30 DAY MONEY BACK GUARANTEE
If you are not happy with the item you have bought, just return it to us unused within 30 days and once we receive it we will issue a full refund. If you have used the item and are not happy with it, you need to take a photo of the item and point out what is wrong with it and a full refund will be issued.
DAMAGED OR FAULTY ITEMS
We guarantee that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website. Where an item has arrived damaged or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know by visiting our contact us page.
Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following solutions: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available; or compensation for the drop in value of the goods.
We may request to see your proof of purchase. If there is a minor failure in relation to the goods, we may elect to: provide a refund including shipping costs, replace the goods or repair the goods.